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Company Policies

For any questions:

510-234-6600 
You may also contact us at
1-800-622-7808 (U.S. and Canada)
Fax: 510-234-4591 (Active 24 hours)

Shipping Policy

Innovex utilizes FedEx delivery services, shipping charges vary with destination and weight, and will be pre-paid and added to the invoice. For shipping collect, customers are to provide Innovex with their FedEx or UPS account number.

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Privacy Policy

This privacy notice discloses the privacy practices for Innovex Biosciences Inc. This policy applies solely to the information collected by this website.

Online purchases:
Innovex Biosciences Inc. respects your privacy and will not disclose, sell or rent any of your information through purchases of Innovex products. Any personal or corporate information provided to Innovex Biosciences through online, email, fax or telephone purchases will not be disclosed to any third party unless it affects your purchase or delivery. To purchase from Innovex, you need to include your shipping address, purchase information (purchase orders, credit or debit) and contact information (including name, email etc).

Your information is collected and secured through Authorize.net

Website forms:
All information collected through any online forms (data sheets, protocols, technical support, etc.) is collected to satisfy customer’s requests. Information such as personal or company name, etc. is used to inform our staff about your work environment and that you are safe when using Innovex products.

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Refund Policy

All purchases are guaranteed for product performance. If you are unsatisfied with a purchase, Innovex offers a choice of 100% refund or issuing purchase credits upon full investigation of the proper use of the product. Refunds and credits must be approved by our technical support team. Refunds cannot be made more than ninety days after the purchase.

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